We Serve the Tri-Cities and the surrounding communities with video game, laser tag parties and our 30' inflatable Toxic Meltdown game! Call (509) 554-6908

Our Policies

REFUND/CANCELLATION POLICY

A valid credit card or debit card is required to guarantee and pay for your reservation. There will be a $50 cancellation fee for all parties or events canceled after payment is received. NO REFUND given if your reservation is canceled within 14 days of your event. We will make every effort to postpone your event, with no penalty, to another date should cancellation be necessary.

PRIVACY POLICY

Game On! Mobile Video Game Theater is committed to protecting your privacy. We use the information we collect on the website to make bookings as simple as possible and to enhance your overall experience. We do not sell, trade, or rent your personal information to others.

TRAVEL SURCHARGE

Our primary service area is a 30-mile radius from Richland, Washington. We also service a “secondary” area outside our primary area, but must add a fuel surcharge fee when we travel to the secondary area. See our Service Area page for coverage areas.

BAD WEATHER

The Game On! Mobile Video Game Theater trailer was designed for all types of weather conditions. The theater is insulated and climate controlled with heat and air conditioning. There may be occasions when the weather does not want to cooperate with your scheduled party. In the event of severe weather (lightning, very high winds, flooding and/or extremely heavy rains, snow or ice) we may (and reserve the right to) reschedule your service to guarantee the safety of you, your guests, our staff and equipment. If the threat of these storms threatens your party and you are aware in advance (pending or anticipated snow storm, tropical storm or hurricane) please contact us to reschedule.

SUPERVISED CHILDREN

Game On! Mobile Video Game Theater does require a parent or responsible adult to be present inside or just outside of the trailer at all times. Guests 16 and over require a parent or guardian be on property and within contact of the game coach should a need to contact them arise.

ALCOHOL/DRUGS

You may serve alcohol at your event or party; however, we reserve the right to refuse, cancel or cut short any party or booking when alcohol is being served. Drugs of any sort will not be tolerated in or around the Game On! Mobile Video Game Theater equipment. Any observed use of illegal narcotics or legal narcotics used in an illegal manner will result in the termination of the party immediately.

DAMAGE/INJURY

Game On! Mobile Video Game Theater or any of its employees will not be responsible for any damage to property resulting from a request by the client to position the theater in a specific location. This includes both above ground and below ground property/equipment damage. Additionally, Game On! Mobile Video Game Theater reserves the right to charge the client’s credit card for damages to the trailer or equipment resulting from the careless or willful damage of same by client's guests. Game On! Mobile Video Game Theater or its employees assume no responsibility for any injuries sustained on the client's property or their designated location. All liability for damages or injuries are the sole responsibility of the client and/or host.

FOOD/DRINK

Game On! Mobile Video Game Theater does not allow any food or drinks inside the video game theater. Please have your guests consume them outside of the trailer prior to entering.

INVITATIONS

We will mail all of your invitations to the address you provided as the billing address of your credit card. If you prefer to make other arrangements please contact us. Invitations will be mailed upon receipt of final payment.

TIPS

The game coach is there to help your group make the most of our high-tech fun. He tutors, inspires and entertains. Tipping for good service is appreciated, but not required.

OUR TRUCK/TRAILER

When the truck pulls up, we will try to park in the most level & flat area or logical spot to accommodate your party. Sometimes, we park in your neighborhood street, so you might want to let your neighbors know (in case they may object) or let us know if you have a preferred spot for us. We might also have to block a driveway. **Please keep in mind that our game coach will not park anywhere that may cause a danger to persons, property or equipment. Our truck and trailer combination is very long and we will need a minimum of 55 feet of space to park. Additionally our game coach will never disconnect the truck from the trailer at a party/event without prior approval, nor park off of a hardened surface.

VIDEO GAME RATINGS

Game On! Mobile Video Game Theater will not play any “M” rated or higher game in the video game theater without a request from the client prior to the party/event or adult approval at the time of the event. If you wish to have an “M” rated game or higher at your party/event please contact us, indicating the game you prefer or let the game coach know as soon as you can after he gets there. It is also recommended that all clients email us with their game requests.

By submitting payment you agree to these terms.

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